Refund policy

14 days, no questions asked. If ShipKit isn't useful to you, ask for a refund within 14 days of purchase and you'll get your money back in full.

How to ask

To ask for a refund, use the contact form or email support@shipkitapp.dev. If you write from a different address, include the email you used at checkout. Refunds go back to the original payment method through Stripe; your bank may take 5–10 business days to show it.

What happens to access

When a full refund is processed, your download links and re-download access stop working automatically. Please also delete any copies of the materials you made. A partial refund, if we agree one, doesn't change your access.

After 14 days

We'll still look at any problem case by case. Nothing in this policy limits your rights under the Australian Consumer Law or other consumer laws that apply to you.